Support
Answers to common questions. If you can't find what you're looking for, email us and we'll get back to you within one business day.
Frequently asked questions
How do modes work?+
A mode is a separate identity you communicate through. You might have a 'work' mode for professional contacts and a 'personal' mode for friends. Each mode has its own inbox, connections, and public profile.
Can someone message me without being connected?+
It depends on your mode settings. Public modes can receive messages from anyone (unless you have disabled share links in privacy settings). Private modes can only be messaged by connected users.
What is a Broadcast mode?+
Broadcast modes are one-way channels for announcements, newsletters, or updates. Subscribers receive your messages in their inbox but cannot reply. You can manage subscribers from your public mode profile.
How do I cancel my Pro subscription?+
Go to Settings → Account → Billing → Manage. This opens the Stripe customer portal where you can cancel, update payment details, or download invoices. Cancellation takes effect at the end of your current billing period.
Is my message content private?+
Yes. Messages are private between participants. Attachments are stored in private cloud storage and are only accessible to people in the conversation. We do not read your messages or use them for advertising.
How do I delete my account?+
Go to Settings → Delete Account. Deletion is permanent and removes all your modes, messages, and connections within 30 days.
What happens if I hit the free plan limits?+
On the free plan you can create up to 5 modes and send 200 messages per month. When you reach a limit, you will be prompted to upgrade to Pro. Existing conversations and history are always accessible regardless of plan.
Does Mezzo work on mobile?+
Yes, Mezzo is fully responsive and works in your mobile browser. A native app is on the roadmap.